FAQs

One-stop answers to common questions, understanding products, customization processes and service support, and making cooperation more secure and efficient.

FAQs bg - RYSUN
FAQs
What types of products are we good at?

As a manufacturer in this field for over 10 years, we collect a lot of satisfaction from branded customers around the world. We specialize in skincare...

What is your Full-Service Capabilities

We provide end-to-end cosmetic solutions—from custom R&D and regulatory compliance to scalable manufacturing, sustainable packaging, and global logistics—delivering your thought from concept to shelf.

What is your MOQ?

Usually, we ask for MOQ 1,000 pcs for private label if the bottle/jar/package is ready in stock.

What are the Payment Terms?

We accept T/T and PayPal and require 50% before the order and the remaining before shipment.

What is the lead time?

After the design is finished, it usually takes around 25 to 30 days for us to get the bulk production ready. 

Does your company perform quality control and testing procedures?

Our Factory Director worked for P&G before, introduced their experience to our factory, now we have up to 50 quality control procedures for each product and only with the qualified products will they be dispatched.

Do your products test on animals?

We proudly create 100% cruelty-free and vegan cosmetics, never tested on animals.

What kind of certifications do you have?

Firstly we are a GMPC manufacturer that meets the standard worldwide. And we have ISO 9001, ISO 22716 certifications. Besides, our factory has passed US FDA audit, able to apply CPNP and CPSR.

Are you a manufacturer or trading office?

We are the manufacturer with our own product development center and workshops.

How do you protect customers’?

We is able to sign Non-Disclosure Agreements.

Do you settle supply chain management and logistics?

Yes, we have cooperative shipping agents that is able to deliver products worldwide and in different shipping terms like DDP and DDU.

At first, our professional staff will listen to your thoughts on the products or the project. What do you want? What is for? What do you want to achieve? etc. We want to know everything on your mind for this project; only with this will we understand better and make the product you want and make it a success.

Makeup Remover
Why is it important to remove makeup?

Makeup residue will clog your pores; it will lead to serious skin problems such as acne and breakouts and even damage your skin, leading to irritation.

Can I just use my regular face wash to remove makeup?

No, face wash is just for daily face cleansing; it can't remove your makeup thoroughly, even for light makeup. Please use a makeup remover.

Should I wash my face after using a makeup remover?

Yes, you should do that. Makeup remover just breaks down makeup; the residue will still cover your face. Regular face cleaning helps to wash it away. It is better to use a face cleanser even after you use a cleansing pad.

Is it okay to use makeup remover every day?

It is safe to use makeup remover every day to remove makeup, but not as a daily face cleanser.

What is "double cleansing," and is it necessary?

Double cleansing is a two-step face cleaning. First, use a makeup remover to remove makeup. Second, use a face cleanser to clean your skin. It is a recommended way in the daily routine to protect your skin.

Should I use a separate remover for my eye makeup?

Yes, you should. Because the skin on the eye is thinner and more delicate, the makeup on the eye is usually waterproof, so choosing a remover that is mild and able to remove waterproof makeup is the right way.

Eye Care
Can you provide samples, and what is the timeline for them?

Yes, we provide customized formula, usual we need around 5 days to prepare the samples.

How do you formulate products for the delicate eye area?

We need a milder ingredient & formula. After sampling, our staff will try it on our eyes to see its sensitivity and perform CAM testing. You can trust our formula and professionalism.

What are your MOQ for eye cares?

If packed in tube we will ask for 3000 unit, if in bottle 1000 units is ok. The patch needs a larger MOQ.

Do you offer branding and marketing support?

Yes, we do. We give marketing videos and photos.

Face Cream
How long does it take for the face cream to show visible results?

If your target audiences keep using our cream and have good sun protection, it usually takes around 3 weeks to see an obvious result.

Is the product suitable for sensitive skin or those with allergies?

Yes, all of our formulas are been tested by our R&D department.

What is the MOQ for our face cream?

Usually we ask for 1000 units, but it depends on what package you like.

Can the formula be customized to include specific ingredients or meet special requests?

Sure, it is 100% customized.

What is your lead time for the bulk production?

Usually we need 35 days to finish the bulk production after design confirm.

Face Mist
Can it be used over makeup without smudging?

Yes, it can.

Is the pH balanced for skin comfort and barrier health?

Yes, it is mild formula with alcohol.

Is a face mist a common product?

Honestly, it is not, the searching is much less than other skincare products, but it is very good for skin moisturizing when you are outside.

What is your Minimum Order Quantity (MOQ)?

Usually we ask for 1000 units.

Face Moisturizer
What are its primary functions?

We have different formulas, one of them must meet your need and solve the skincare problems of your target audiences.

Can it be used day and night, or is it designed for a specific time of day?

Yes, we suggest use day and night twice a day to have a better result.

Is the formula free from common allergens or irritants?

 It is a 100% safe formula.

Does it align with current trends?

We introduce trending ingredients regularly to help the product stand out.

What is the minimum order quantity (MOQ)?

The MOQ is 1000 units in a jar.

Face Serum
What are the current market trends and consumer preferences for face serums?

The ingredients I list on this page are the popular serums according to the search database.

What types of formulation services do you offer?

We 100% customize the face serum.

What are your MOQ for face serums?

Usually we ask for 1000 units.

Do you offer branding and marketing support?

Yes, we do. We give marketing videos and photos.

Face Toner
Can you formulate a custom toner for our brand?

Yes, we customize the skin toner under your brand image, target audiences and requirements.

What are the popular and effective active ingredients for toners?

We keep searching the marketing for one of the popular ingredients we have listed above.

Can we formulate an alcohol-free toner?

We don't use any alcohol in our skin toner formula.

What is your Minimum Order Quantity (MOQ)?

Usually we ask for 1000 bottles.

What Is The Most Popular Face Toner?

From the database, it is the face toner for oily skin.

What does toner do?

It acts as a primer for the rest of your skincare routine, removes final traces of impurities, and provides targeted benefits.

Face Wash
Can you develop a face wash that aligns with current market trends?

Yes, we have regular research on the new ingredients and keyword data.

Is there a difference between "face wash" and "face cleanser"?

Different regions have their names, but it is almost the same.

Can I just use regular soap to wash my face?

Yes, you can but you need to know the pH value of the bar soap is higher than your skin, which means it might damage the pH balance on your face to some skin problems. Even if you clean with bar soap but do not use it every day.

Can you formulate for different skin types?

Yes, please read the page above on the ‘what face wash we can make’ part.

What is your Minimum Order Quantity (MOQ)?

If you want to pack the face wash in the tube, the MOQ is 3000 without using a sticker. In the bottle will be less.

About the formulas, can you assist with providing samples?

Yes, we provide unique formulas to each customer according to their target audiences, climate and skin problems.

Facial Mask
Do you offer custom formulation, private label, and white label services?

Yes, we can, we are good at making private label. For clay mask we can offer while label services but for the sheet mask it is hard.

What are the popular active ingredients you work with?

For a sheet mask it is really hard to tell the popular ingredients because most audience searches the masks by functions not by ingredients. But some popular and common ingredients like Hyaluronic Acid, Niacinamide, Ceramide, and some natural extracts, we have these good formulas give great results.

 

What is the MOQ for our Facial mask?

Usually we ask for at least 10000 sheets for one design, but price for 30000 sheets will much lower. For clay mask, it is 1000 units.

Can the formula be customized to include specific ingredients or meet special requests?

Sure, it is 100% customized.

What is your lead time for the bulk production?

Usually we need 35 days to finish the bulk production after design confirm.

Sunscreen
What are the different types of sunscreen formulas you can create?

Like I mentioned above, we can create a lot of formulas; please leave your message to share your thoughts. Let's talk.

What are the key ingredients and their functions in a sunscreen formula?

It depends on the SPF & PA value you want, usually for SPF lower than 30, we suggest minimal ingredient. For SPF above 50, we suggest combination.

Can you develop a reef-safe sunscreen?

Yes, we can and willing more people use it.

What is your Minimum Order Quantity (MOQ)?

Sunscreen is usually packed in a tube, for the tube we ask for 3000 units.

Beauty Tanning
How do you avoid an orange hue?

We balance the pH value to 4-6 to avoid orange color.

Will your tanning products leave streaks?

No, we welcome you testing our samples.

Do you add other ingredients to care skin?

Usually we will add Hyaluronic Acid, antioxidants to the formula but we can customize it for you.

What is the MOQ for tanning products?

If you want to pack the products in tubes, you need 3000 pcs. If in a bottle, 1000 pcs are ok.

Beard Care
What Ingredients do you commonly use?

Some of our ingredients such as Jojoba, Argan and Almond oils, but we have more.

What is the MOQ?

If packed in the bottle, we will ask for 1000 units.

How many colors can you make?

We can adjust the formula to change the color you need.

Men's Care
How can we achieve a high-shine, non-sticky, and lightweight formula?

This is the power of formula; welcome to test the sample.

What nourishing ingredients can be added to the formulation?

Some trending ingredients I listed above.

What is the MOQ?

If packed in the bottle, we will ask for 1000 units.

How many colors can you make?

We can adjust the formula to change the color you need.

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